Question 1

Do I need to have an account to order?

Accepted Answer

No, you don't need to have an account to place an order. You can place an order as a guest. However, we highly recommend that you create an account to enjoy the following benefits:

- Faster checkout process
- Ability to track your order status
- Access to order history and tracking information
- Exclusive promotions and discounts

Question 2

What if I typed the wrong email address/info?

Accepted Answer

Please contact our customer service team as soon as possible. We will do our best to update your email address/info in our system so that you can receive important updates about your order, such as shipping confirmation and tracking information. However, please note that we cannot guarantee that we will be able to correct the email address if your order has already been processed and shipped. To avoid any issues with your order, please double-check your information before placing your order.

Question 3

How do I change or cancel my order?

Accepted Answer

If you need to change or cancel your order, please contact are customer service as soon as possible. Please make sure to include your order number and the details of the changes you would like to make. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, we are unable to make any changes or cancellations.

Question 4

Can I use several discount codes in one order?

Accepted Answer

Unfortunately, our system only allows the use of one discount code per order. However, we frequently offer various promotions and discounts, so be sure to check our website and social media pages regularly to make sure you don't miss out on any deals. Sign up for our newsletter to stay up-to-date with all our promotions and new arrivals. If you have any questions regarding discounts, feel free to contact our customer service team.

Question 5

Can I Return My Order?

Accepted Answer

Unfortunately we do not offer refunds due to the nature of the products. If there are any issues with your its such as received broken, wrong item, etc. Please feel free to reach out to us via our email with a picture of the product and we will work towards satisfying your needs.

Question 6

Missing Items In My Order?

Accepted Answer

If you have any missing items in your  order, please contact our customer service team within 48 hours of receiving your package. Provide us with your order number and a description of the missing item(s), and we will investigate the issue and work to resolve it as quickly as possible. Please be sure to check your order confirmation email and tracking information to ensure that all items were included in your original shipment. We apologize for any inconvenience and appreciate your patience as we work to make things right.

STORE POLICY

All Onesies are 40 % off! No Code Needed

Frequently asked questions